FAQ

• Question: Where is the closest ATM?

• Question: Are members of the audience allowed to take pictures or use a video camera during performances?

• Question: What are the parking lot opening hours?

• Question: What time does the theatre open?

• Question: What should I do if I lose my ticket?

• Question: Are the halls designed to cater to people with reduced mobility or those who have hearing difficulties?

• Question: Where do I pick up my tickets?

• Question: Where are the rest rooms?

• Question: Where are the closest restaurants?

• Question: What are the ticket office hours?

• Question: What are the telephone numbers of the resident companies?

• Question: Is there a designated smoking area?

• Question: Where is the nearest hotel?

• Question: Are there any taxis in the vicinity?

  
  
  
  
  

Question: Where is the closest ATM?

Answer: A National Bank ATM is located near the box office in the Espace culturel Georges-Émile-Lapalme at Place des Arts. A Caisse populaire Desjardins ATM is located on the basement level at Complexe Desjardins.

Question: Are members of the audience allowed to take pictures or use a video camera during performances?
Answer: The use of cameras and video recorders is strictly prohibited inside the halls, unless otherwise indicated.

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Question: What are the parking lot opening hours?
Answer: The parking lot is open from 6:30 a.m. to midnight, Monday through Saturday. The Sunday schedule varies according to show times; it opens two hours before the beginning of the first show and closes half an hour after the last performance begins. Monthly permit holders have access to the parking lot at all times.

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Question: What time does the theatre open?
Answer: Generally, the theatre opens 45 minutes prior to the beginning of performances being held in the foyers and 30 minutes before one held in a hall.

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Question: What should I do if I lose my ticket?
Answer: Go to the Place des Arts ticket office located at 175 Sainte-Catherine Street West (Place-des-Arts métro).

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Question: Are the halls designed to cater to people with reduced mobility or those who have hearing difficulties?
Answer: During the shows, a member of the reception staff is specifically designated to assist persons with reduced mobility. Customers who require assistance must report to the main security desk.The Salle Wilfrid-Pelletier is equipped with an audio system that enables hearing-impaired spectators to tune their digital receivers into the frequency of the system in order to receive the signal of the show. Members of the audience wishing to avail themselves of this service must bring their own digital receivers.
Frequencies:Salle Wilfrid-Pelletier: 90.9
Théâtre Maisonneuve: 89.9
Théâtre Jean-Duceppe: 107.9

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Question: Where do I pick up my tickets?
Answer: At the ticket office:
Customers can pick up their tickets at the ticket office counter 45 minutes to an hour before the show starts or from noon to 8:30 p.m.. Monday through Saturday. Tickets must be picked up by the credit card holder. If someone other than the card holder picks up the tickets, he or she must have written and signed authorization from the card holder, as well as photocopies of both the front and back of the card.

By mail:
Tickets can be mailed if they are purchased at least 15 days before the date of the show.

Place des Arts Box office
175, rue Sainte-Catherine Ouest
Montréal, QC H2X 1Z8
Québec Canada
Tel: 514-285-4200
Locate on Google Maps

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Question: Where are the rest rooms?

Answer: There are rest rooms near the Place Deschamps restaurant. Rest rooms can also be found in the performance halls. Clients must have a show ticket to access rest rooms in the performance halls.

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