Terms and conditions of sales

The following terms and conditions apply to all ticket reservations made online through the Place des Arts box office. Anyone reserving tickets online through the Place des Arts Box office is considered to have read and freely accepted these terms.

1. You must review all the information you are submitting BEFORE you place your order (choice of show, date, and seat section). Once you have ordered, there can be NO REFUNDS, EXCHANGES OR CANCELLATIONS. Information regarding scheduling, casting, dates, and times are subject to change without notice.
   
   
2. You must complete all the fields in the reservation form. Credit cards are the only acceptable method of payment for Internet sales. Your name must be submitted exactly as it appears on your card. Only valid Visa, MasterCard, American Express or Diner's Club/En Route credit cards will be accepted to purchase tickets online.
   
   
3. The only discounts offered when purchasing tickets online are those specified on the reservation form.
   
   
4. You must pick up your tickets in the manner specified by the system when you made your reservation. The tickets will automatically be mailed to you except if the event takes place less than ten days following the reservation date or if you reserved reduced-price tickets. In this case, your tickets must be picked up at the Place des Arts box office. Only the credit card holder (who must show the card and valid ID at the time of pickup) will be given the tickets, which can be picked up 24 working hours after the reservation. If the show takes place within that time, the tickets can be picked up at the Place des Arts box office on the day of the show. Courier service is not currently available for tickets purchased online.
   
   
5. All orders are subject to approval by the Place des Arts box office and the financial institutions that issue the accepted cards.
   
   
6. The various charges listed on the reservation form are the same as those applied on telephone orders.
   
   
7. In the case of a discrepancy between the information submitted during an online reservation and that received by the Place des Arts central box office system or any other ticket reservation system, the information received by the Place des Arts box office will be deemed as accurate and will prevail.
   
   
8. Place des Arts will not be held responsible in the event that a reservation or transaction cannot be completed due to a problem or an error experienced by either the computer system, the Internet or any other ticket reservation network.